Charie Boustani

Reviews

• Samantha's Bistro & Grill

  2 Olawale Daodu (Webb) Road, off Kingsway Road, Ikoyi, Lagos

  22 Nov 2016

  1.0

  ok.. i'm at the place now Nov 22 2016 8:30PM
  and OMG NOOOOOOO>>>
  DO NOT GO.. STAY AWAY...
  - Location is horrible.
  - Chairs are sooooo uncomfortable
  - Prices range from a min of Ngn900 for 8 sticks of yam fries, min Ngn1,800 for coleslaw ans max of Ngn3,000 for a chicken salad, Avg Ngn4,000 for a burger / Pizza adn Ngn 10,500 for a platter
  - NO WIFI

  Here we go...
  Scene 1
  Me: (after ordering like Ngn5,000 worth, called the waiter) Excuze me, what's the wifi password?
  excuse No.1 from female waitress: sorry ma we do not have wifi
  Me: but i see your wifi link here. see.
  Female waitress: Let me ask
  excuse No.2 from female waitress: Sorry our madame is not around,we do not know the password.
  Me:Excuse me huh?!
  ----*sigh*a few minutes later----friend arrives

  Friend (after ordering Ngn3,000 worth): excuse me do you have Wifi?
  excuse No.3 from male waitress: Sorry our wifi is down for today.
  --- Smacks hand on Head...the end---

  Scene 2
  Me: (seeing ONLY 1 cake container on the counter) excuse me, what cake is that?
  Male Waiter: ...uuuuum.. let me check ma.
  ---smacks hand on head---- There's ONLY 1 --- it's 8:30PM *sigh*
  This is pretty much how service is throughout the night.

  Scene 3:
  Me: excuse me
  Waiter comes over
  Me: Menu please (animating the opening & closing of a book with my hands)
  Waiter: blank stare, leans over
  Me: (slows down a bit with my voice) Menu please
  Waiter: sorry?
  Me: MENU!
  Waiter: ok
  --- hmmmm......should i give them another chance to redeem themselves?--- eh... why not

  Scene 4:
  Me: Excuze me, what size is your Pizza
  Waiter: it is not too small
  Me: uh... like... how do you mean?
  Waiter: (uses a pen and while drawing a circle in the air) like this...not too small sha.
  Me: EH?! can you better illustrate with the size of the plate it is served in?
  Waiter: ok. let me get it.
  ---she does get it and it made better sense-- so yey something went right this night.

  I feel so much pain for the owner and manager.
  You have a $6,000 coffee machine and i do NOT EVEN WANT to even get in to the cost and attention to detail for interior decor. So much effort was put into the AESTHETICS to attract their target crowd. a little customer Service training for your hospitality will NOT BE TOO MUCH of a spend.